Systems Analyst - IT Operations

modulus SA is an innovative telecommunications company headquartered in Athens, Greece, delivering next-generation VoIP telephony services to clients across domestic and international markets since 2012. As one of Greece’s leading VoIP providers, modulus enables businesses across industries to transition to modern, cost-effective communication solutions that support remote work and digital agility.

We are currently seeking a Systems Analyst to join our IT Operations team!

This role combines technical expertise in system monitoring, data analysis and incident response, to ensure optimal performance of our technology infrastructure. The ideal candidate will bring strong analytical skills and the ability to translate technical findings into actionable insights for various stakeholders.

Key Responsibilities

• Monitor and analyze system logs, database performance metrics, and infrastructure health indicators

• Develop and maintain SQL queries for data extraction, analysis, and reporting

• Investigate system anomalies, performance issues, and security incidents

• Generate detailed reports and dashboards to communicate system status to management & technical teams

• Collaborate with system administrators, developers, and business stakeholders to resolve issues

• Establish and maintain monitoring thresholds and alerting mechanisms

• Document processes, procedures, and system configurations

• Participate in incident response and root cause analysis activities

• Recommend system improvements and optimization strategies

• Support IT operations (including day-to-day basic operations in MS365)

Why join us?

We offer a collaborative, growth-oriented environment where your contributions directly impact our success. If you're passionate about making a difference and being part of a team of like-minded individuals, we encourage you to apply today!

Benefits

• Flexible hours and hybrid/remote work opportunities

• A collaborative team environment with modern office amenities

• Private health and medical insurance for you and your family

• Meal vouchers via Up Go for EAT e-card

• Mental health & well-being support through online platforms

• Free public transport pass via OASA

• Competitive salary with career advancement opportunities

• Opportunity to work with cutting-edge technologies

• Professional development opportunities and training budget

Must have

• Familiarity with SQL for database querying and analysis

• Experience with scripting for automation and data processing (preferably Python)

• Familiarity with Linux system administration and command line tools

• Experience with log analysis tools and techniques (e.g. grep, awk, sed, ELK stack)

• Familiarity with system monitoring tools and platforms

• Knowledge of networking concepts and troubleshooting

• Strong analytical and problem-solving abilities

• Excellent written & verbal communication skills

• Ability to work independently and manage multiple priorities

• Detail-oriented with strong documentation skills

• Collaborative mindset and ability to work with diverse stakeholders

Nice to have

• 1-2 years of experience in systems analysis, IT operations, or related field

• Experience with enterprise-level system monitoring and log management

• Background in data analysis and performance optimization

• Experience working in cross-functional technical teams

Great to have

• Knowledge of containerization technologies (Docker, Kubernetes)

• Familiarity with configuration management tools (Ansible, Puppet, Chef)

• Experience with version control systems (Git)

• Understanding of cybersecurity and practices

• Experience with data visualization tools